Privacy Policy (2026)
Effective / Last Updated: February 11, 2026
Colombo Law (“Colombo Law,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information you share with us. This Privacy Policy explains what we collect, how we use it, how we share it, and the choices you have.
By using www.colombolaw.com (the “Site”), you agree to this Privacy Policy.
Important: Using this Site or submitting information does not create an attorney-client relationship. Please do not submit confidential or time-sensitive information through the Site.
1) Information We Collect
A. Information you provide
When you contact us, request a consultation, use live chat, or otherwise communicate with us, we may collect:
- Name, email address, phone number
- Information about your incident, injuries, medical treatment, insurance, and/or other case details
- Any other information you choose to provide
B. Information collected automatically (online identifiers & usage data)
We may automatically collect information such as:
- IP address and approximate location (derived from IP)
- Device type, browser, operating system
- Pages visited, time on page, clicks, referring/exit pages
- Interaction data related to forms and chat (e.g., page where chat started)
We collect this using cookies, pixels, tags, SDKs, and similar technologies (see Section 6).
C. Information from third parties
We may receive information from vendors that provide analytics, advertising, call tracking, chat, and website services.
2) Sensitive Personal Information
Some information you submit to us may be considered “sensitive personal information” under certain privacy laws (for example: details about health conditions or medical treatment, or information related to a legal claim).
We use sensitive information only as reasonably necessary to:
- Evaluate and respond to your inquiry
- Provide requested services and communicate with you
- Protect against fraud and maintain security
- Comply with legal obligations
Please avoid including highly sensitive details unless necessary for your inquiry.
3) How We Use Information
We use personal information to:
- Respond to inquiries and schedule consultations
- Evaluate potential legal matters and communicate with you
- Provide live chat and customer support
- Operate, maintain, secure, and improve the Site
- Measure content and marketing performance
- Send updates/newsletters if you opt in (you can opt out anytime)
- Comply with legal obligations and enforce our policies
4) Live Chat
If you use our live chat, we (and our chat service provider) may collect the information you enter, along with technical details such as the page you were on, approximate location, device, and timestamps. Chat transcripts may be stored to help us respond, train staff, and improve service.
If you do not want information retained in a chat transcript, please do not share it in chat.
5) Call Tracking & Recording
We use call tracking to understand how people find us and to improve client service and marketing performance. Call tracking may involve:
- Assigning trackable phone numbers to marketing campaigns
- Logging call metadata (such as time/date, duration, caller area code, and referral source)
- In some cases, call recording may be used where permitted by law and disclosed as required
If you prefer not to discuss sensitive details by phone, you may request another contact method.
6) Cookies, Pixels, and Similar Technologies
What they are
Cookies and similar technologies (pixels, tags, SDKs) are used to operate the Site and understand usage.
How we use them
We use these technologies to:
- Enable Site functionality
- Understand Site usage and improve performance
- Measure advertising and marketing effectiveness
- Support remarketing/retargeting (showing ads to people who previously visited the Site)
Your choices
You can control cookies through your browser settings (block, delete, or limit). If you disable cookies, parts of the Site may not function properly.
7) Analytics (Google Analytics)
We use Google Analytics to help us understand how visitors use the Site (e.g., traffic sources, pages visited, engagement). Google Analytics may use cookies or similar technologies to collect usage data.
You can learn more about Google’s practices and controls through Google’s privacy and ad settings tools.
8) Advertising & Remarketing (Meta Pixel / Targeted Ads)
We use advertising tools, including the Meta (Facebook/Instagram) Pixel and other marketing tags, to:
- Measure the effectiveness of ads
- Understand user actions after viewing/clicking ads
- Deliver or support interest-based advertising (remarketing)
These tools may collect information about your visits to the Site and your interactions, and they may use cookies or similar technologies. Advertising partners may use this data to provide targeted ads on other websites or platforms.
9) How We Share Information
We do not sell personal information for money in the traditional sense. We may share information as follows:
A. Service providers
We share information with vendors that help operate the Site and our communications, such as:
- Website hosting and maintenance
- Live chat providers
- Call tracking providers
- Analytics and reporting providers
- Advertising/marketing technology providers
- Email and communications tools
They are authorized to use information only to provide services to us.
B. Legal and safety
We may disclose information to comply with law, respond to lawful requests, protect rights/safety, or prevent fraud/security incidents.
C. Business transfers
Information may be transferred as part of a merger, acquisition, restructuring, or asset sale.
10) Do Not Sell or Share (Targeted Advertising Opt-Out)
Some privacy laws (including California’s) define “sell” or “share” broadly to include certain disclosures of personal information for cross-context behavioral advertising (targeted ads), even when no money changes hands.
Because we use tools like Google Analytics and the Meta Pixel, we may disclose certain identifiers and internet activity data to these partners for analytics and advertising measurement/targeting. Under certain laws, this may be considered a “sale” or “share.”
Your right to opt out
You may opt out of “sale” or “share” / targeted advertising by using one or more of these methods:
- Cookie controls: Adjust cookie settings in your browser and clear existing cookies
- Industry opt-outs: Use advertising opt-out tools provided by vendors/industry groups where available
- Platform controls: Adjust your ad settings on platforms like Google and Meta
- Global Privacy Control (GPC): If your browser sends a GPC signal, we will make reasonable efforts to honor it where legally required
If you exercise an opt-out, we may still show non-targeted ads and continue to use cookies necessary for Site operation, security, and basic measurement where permitted.
11) Your Privacy Rights (U.S. State Privacy Laws)
Depending on where you live, you may have rights to:
- Request access to personal information we collected about you
- Request deletion of certain personal information
- Request correction of inaccurate personal information
- Opt out of targeted advertising (see Section 10)
- Limit certain uses/disclosures of sensitive personal information where applicable
- Not be discriminated against for exercising your rights
How to exercise your rights
Contact us using Section 15. We may need to verify your identity before fulfilling requests. We may retain certain information as required or permitted by law (e.g., for legal compliance, security, and recordkeeping).
12) Email Communications
If you opt in to receive newsletters or updates, you can opt out anytime using the unsubscribe link or by contacting us. Emails may include tracking pixels that help us understand opens/clicks and improve communications.
13) Data Retention
We retain information for as long as reasonably necessary to respond to your inquiry, operate our business, comply with legal obligations, resolve disputes, and enforce policies. Retention periods vary depending on the purpose and type of data.
14) Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
15) Contact Us
For questions or privacy requests, contact:
Colombo Law
Email: [email protected]
16) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when it was most recently revised.
